Dr Silberstein reserves the right to charge the full fee in cases of non-attendance to booked appointments. Cancellations mean that other families who could have had this slot have to wait longer. If you cancel your appointment within 24 hours of the booked time, no refunds will be given and if you haven’t already paid you will be invoiced the full cost of the consultation, payable within 7 days. In the unlikely event of you needing to cancel within 48 hours of your appointment time, a £20 admin charge will be charged, and the remaining balance refunded to you. If you need to cancel up to 48 hours before your appointment time, a £10 admin charge will be charged, and the remaining balance refunded to you.